Recovery Google Account | Recover Gmail - Account, Password, Phone Number

Recover your - Google Account or Gmail

If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.

Tip: If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.

Forgot your password

Follow the steps to recover your Google Account or Gmail.
You'll be asked some questions to confirm it's your account. Answer as best you can.
If you have trouble, try the tips to complete account recovery steps.
Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

Forgot the email address you use to sign in

Follow the steps to find your username. You’ll need to know:
A phone number or the recovery email address for the account
The full name on your account
Follow the instructions to confirm it’s your account.
You’ll see a list of usernames that match your account.

Someone else is using your account

If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.

Can’t sign in for another reason

If you have another problem, get help signing in.

Recover a deleted Google Account

If you recently deleted your Google Account, you can follow the steps to recover your account.

Still can’t sign in

Create a new account

If you can’t sign in, try these tips for account recovery.

If you still can’t recover your account, you can create a new Google Account.

Avoid account & password recovery services

For your security, you can't call Google for help to sign into your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

Tips to complete account recovery steps

If you can't sign in, follow these steps to increase your chances of getting back into your Google Account:

Go to the Account recovery page.

As you complete the steps, use as many of the tips below as you can. (You might not see all the questions described here.)

If you already tried to recover your account and got a "Google couldn't verify this account belongs to you" message, you can try again.

Answer as many questions as possible

Try not to skip questions. If you're unsure of an answer, take your best guess rather than moving on to another question.

Use a familiar device & location

If possible:

Use a computer, phone, or tablet where you frequently sign in
Use the same browser (like Chrome or Safari) that you usually do
Be in a location where you usually sign in, like at home or at work

Check your spam folder for a message

Important: Google never asks for your password over email, phone call, or message. Only enter your password at accounts.google.com.

If you expected an email from our team but can't find it, check your spam or junk folder for an email titled "Your Google support inquiry".

Still can't get in? Consider creating a replacement Google Account.

Be exact with passwords & answers to security questions

Details matter, so avoid typos and pay attention to uppercase and lowercase letters.

Passwords

If you're asked for the last password you remember, enter the most recent one you recall.

If you don't remember your last password: Use a previous one that you do remember. The more recent it was, the better.
If you can't confidently recall any previous passwords: Take your best guess.

Answers to security questions

If you're asked a security question and you:

Don't remember the answer: Take your best guess.

Know the answer but didn't recover your account on your first try: Consider a different variation of the answer. For example, try "NY" instead of "New York" or "Phil" instead of "Philip."

Enter an email connected to your account

If you're asked to enter an email address you can check now, enter one that you've added to your account. Here are some examples:

A recovery email address helps you get back in and is where we send you security notifications.
An alternate email address is one you can use to sign in.
A contact email address is where you get information about most Google services you use.

Add helpful details

If you're asked why you can't access your account, include helpful details.

Some examples are:

You're traveling.
You get a specific error message.
You think your account was compromised because of malware or another reason.
You changed your password last week and can't remember it.

If your description matches the information we have, this similarity can help your case.